Customs clearance technology for air, ocean, rail and truck imports and exports
SmartBorder is a customs clearance Software-as-a-Service (SaaS) for air, ocean, rail, and truck imports and exports, helping brokers, carriers, and importers to manage efficient and cost-effective entry into the U.S. The company has been providing the best compliance software solutions to give its clients a competitive edge.
SmartBorder’s goals were to increase its quality and speed of software development in order to fulfill its customers' changing needs in a very dynamic industry.
The Logistics & Supply Chain industry is subject to constant regulation changes by governments. A myriad of stand-alone systems that addressed those changes co-existed in the same space, making it hard for SmartBorder’s customers to seamlessly work with them.
In terms of efficiency, the adaptation process to those systems came at a great cost for SmartBorder’s customers, since their employees had to spend lots of time learning how to properly use them.
They were lacking the bandwidth to cope with the combined challenges of maintaining its older assets and keeping up with an increasing customer demand for updated systems.
improvement in development speed
through customer automation
of customers migrated to the new system
Discovery phase started
We visited SmartBorder’s headquarters in Buffalo to start planning the work ahead and build a proof of concept.
We began developing the new front-end web platform solution from scratch using the latest technologies.
Assisting with a wider spectrum of needs
We started contributing with front-end design, back-end code generation, and logistics commerce forms and rules. This reduced production times and boosted development speed by 99.8%.
The new platform goes live
SmartBorder’s customers started migrating to the new application with high rates of conversion and satisfaction.
New responsibilities were trusted to KAIZEN
Our team visited SmartBorder’s headquarters in Buffalo, embarking on new design suggestions and began helping a SmartBorder client with a vehicle import/export solution to Canada. This project called RIV, included the maintenance of virtual and physical import/export forms, verification of vehicle brands, and security mechanisms.
Achieving objectives despite pandemic limitations
SmartBorder continued investing in the growth of the new platform. In order to provide greater robustness to the scope of the system, our software development team worked on front-end enhancements and redesigns, in addition to performing back-end maintenance services.
LECT design starts
SmartBorder got a new client and along with it new special demands for features. Since they didn’t have the bandwidth to cope with those demands, our UI/UX Design team was trusted with the design from scratch of this new client subproject called LECT.
LECT implementation started
Thanks to the positive feedback of the prototype designed by our UI/UX Design team, the LECT project went into production in less than one month.
Kick-off new sub project: RIV 2.0
RIV was a functional system for importing vehicles from Canada to the United States. Smarborder needed to re-do the system from scratch with new front and back end technologies.
KAIZEN found a solution for everything I’ve thrown at them; they’ve never said they can’t do it. I’m really satisfied. I’ve been in this business for a long time. If I had this team 10 years ago, I’d be in a much different situation right now. I really like them. They offered skilled resources as well as compatible time zones that worked very well with our U.S. development team.
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