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October 10, 2025

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May 26, 2026

Pablo Manzoni, UX Lead at Kaizen Softworks

Pablo Manzoni

Professional non-conformist

UX Lead & Product Designer

Designing UX Proposals That Survive, Advance, and Deliver

Published on

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May 27, 2026

Last updated on

·

May 26, 2026

Time to read

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12

Pablo Manzoni, UX Lead at Kaizen Softworks

Pablo Manzoni

UX Lead & Product Designer

After more than twenty years in design and product, I’ve seen countless proposals fail. Some were brilliant, but didn’t survive the first meeting. Others moved a little further, only to stall in a committee or lose their place in the roadmap.

At some point we realized the problem wasn’t the quality of the design itself, but how the proposal held up across different dimensions. We started looking for patterns in the ones that did succeed. That reflection eventually shaped what we now call UX Vitals.

Mega-fail history: the design nobody asked for

Once we replaced a floating action button with a bottom bar. From a usability standpoint, it looked perfect, more accessible, more visible, more in line with mobile patterns.

Stylized laptop illustration displaying the 'Mega Bottom Bar' concept, featured as a visual case study for designing UX proposals that survive and deliver.

But the new bar came packed with functionality no one had asked for. It solved problems that mattered to us as UXers, not to anyone else. We spent time in debates and presentations, selling the “big change,” while ignoring what we were actually prepared for: aligning different needs and perspectives.

In the end, it was costly to build, added debt, and from a business perspective it moved a few metrics, but nowhere near enough to justify the investment. A proposal polished in usability but weak across the dimensions, and a failure we still cite as a reminder to check UX Vitals before moving forward.

Borrowed principles, reshaped into our system: UX Vitals

UX Vitals borrows from methods like HEART, Lean UX, and the Kano Model, but it’s also shaped by our own practice, what has worked for us and what hasn’t.

What makes it ours is simple: every proposal should stand on at least three of five dimensions, experience, feasibility, impact, cost, scalability, and be framed in the right language for the audience.

That’s why UX Vitals isn't a theory for us. It’s the filter we rely on to check substance before we commit energy.

The 5 dimensions of a solid UX proposal

1. User Experience

Does this change actually improve how people use the product?

It should reduce friction, improve accessibility, and build trust. When this is missing, you may still ship something functional, but the gaps in experience surface quickly, turning usability into a real point of failure.

2. Business Impact

Will it make a measurable difference for the business?

A clearer flow that reduces support tickets, or a smoother checkout that lifts conversion, is what gives a proposal real weight. Without this, even a well-designed solution risks being sidelined, not because it lacks value, but because it fails to connect with what the business is actually driving toward.

3. Technical Feasibility

Can it realistically be built with the stack and the team we have?

For us in UX, this means aligning early with engineering instead of designing castles in the air. If feasibility is ignored, a proposal can look promising at first but soon turns into fragile workarounds or long delays that erode confidence in the design itself.

4. Cost and Effort

Is the value worth the time and energy required?

Part of our job is keeping proposals realistic. That often means shaping them into versions, an MVP first, improvements later. When effort is overlooked, teams can end up chasing over-designed solutions that look impressive on paper but drain resources and push out more impactful work.

5. Scalability

Will this solution still make sense as the product grows?

A pattern that works today should extend across contexts, align with the current design system, and stay open to what the product may need tomorrow. If scalability is overlooked, the design can look elegant in the moment but quickly turns into tomorrow’s bottleneck, creating debt that slows down future progress.

A proposal that balances at least three of these five dimensions has the substance to move forward. But substance alone isn’t enough. How you frame and communicate that proposal often decides whether it gains traction or stalls.

Beyond the dimensions: speaking the right language

You can’t talk technical details with a product owner, just like you can’t talk about long-term vision in a handoff with developers. Each role listens through its own filter, and a good proposal adapts to that reality.

Illustration of a stakeholder requesting to 'Make this button bigger' during a design review for a Mega Bottom Bar, depicting common client feedback challenges in UX proposals.
  • With a PM: “If we introduce this new flow, we can reduce support tickets and keep the release aligned with x goals.”
  • With a Tech Lead: “This flow only requires a minor x adjustment and avoids rework in the checkout logic.”
  • With a Developer in handoff: “Here’s how the new component fits the current design system, so it can be reused without adding custom styles.”
  • With a Designer peer: “The new layout increases clarity in navigation and keeps accessibility contrast ratios consistent.”

The same change framed in four different ways shows how intention and substance only work if they’re spoken in the language of the listener. That’s what turns a proposal from an isolated idea into something the team is ready to move on.

Our Cheatsheet

Here’s the way we review our proposals. A simple checklist we use every time.

User Experience (friction, accessibility, clarity, design)

  • Does it solve a real friction point for the user?
  • Does it make the interaction clearer and more reliable?

Technical Feasibility (stack, dependencies, risks)

  • Can it be built with the current stack and architecture?
  • Does it avoid blocking dependencies or introducing critical risks?

Business Impact (conversion, efficiency, timing, success metrics)

  • Is this the right moment to introduce the change?
  • Does it move or redefine the success metric we actually care about?

Cost and Effort (resources, time, trade-offs)

  • Is it expensive or does it pay off the investment?
  • Is there a simpler version that gives us almost the same benefit?

Scalability (design system, adaptability, long-term debt)

  • Will it hold up over time without creating technical or UX debt?
  • Can it adapt if the product grows or changes context?

Language Fit (audience, framing, clarity)

  • Is the proposal framed in a way that speaks to the right audience?
  • Does it highlight what matters most to them (impact, feasibility, design, etc.)? </aside>

The Lesson Behind UX Vitals

Over the years, I’ve learned that the difference doesn’t come from how clever an idea looks on paper, but from how it holds up across multiple dimensions and how it’s framed for the people who make decisions.

Kaizen’s UX Vitals was born out of that realization: to stop pouring energy into beautiful but fragile ideas, and to focus instead on successful proposals that survive, advance, and deliver real impact.

After more than twenty years in design and product, I’ve seen countless proposals fail. Some were brilliant, but didn’t survive the first meeting. Others moved a little further, only to stall in a committee or lose their place in the roadmap.

At some point we realized the problem wasn’t the quality of the design itself, but how the proposal held up across different dimensions. We started looking for patterns in the ones that did succeed. That reflection eventually shaped what we now call UX Vitals.

Mega-fail history: the design nobody asked for

Once we replaced a floating action button with a bottom bar. From a usability standpoint, it looked perfect, more accessible, more visible, more in line with mobile patterns.

Stylized laptop illustration displaying the 'Mega Bottom Bar' concept, featured as a visual case study for designing UX proposals that survive and deliver.

But the new bar came packed with functionality no one had asked for. It solved problems that mattered to us as UXers, not to anyone else. We spent time in debates and presentations, selling the “big change,” while ignoring what we were actually prepared for: aligning different needs and perspectives.

In the end, it was costly to build, added debt, and from a business perspective it moved a few metrics, but nowhere near enough to justify the investment. A proposal polished in usability but weak across the dimensions, and a failure we still cite as a reminder to check UX Vitals before moving forward.

Borrowed principles, reshaped into our system: UX Vitals

UX Vitals borrows from methods like HEART, Lean UX, and the Kano Model, but it’s also shaped by our own practice, what has worked for us and what hasn’t.

What makes it ours is simple: every proposal should stand on at least three of five dimensions, experience, feasibility, impact, cost, scalability, and be framed in the right language for the audience.

That’s why UX Vitals isn't a theory for us. It’s the filter we rely on to check substance before we commit energy.

The 5 dimensions of a solid UX proposal

1. User Experience

Does this change actually improve how people use the product?

It should reduce friction, improve accessibility, and build trust. When this is missing, you may still ship something functional, but the gaps in experience surface quickly, turning usability into a real point of failure.

2. Business Impact

Will it make a measurable difference for the business?

A clearer flow that reduces support tickets, or a smoother checkout that lifts conversion, is what gives a proposal real weight. Without this, even a well-designed solution risks being sidelined, not because it lacks value, but because it fails to connect with what the business is actually driving toward.

3. Technical Feasibility

Can it realistically be built with the stack and the team we have?

For us in UX, this means aligning early with engineering instead of designing castles in the air. If feasibility is ignored, a proposal can look promising at first but soon turns into fragile workarounds or long delays that erode confidence in the design itself.

4. Cost and Effort

Is the value worth the time and energy required?

Part of our job is keeping proposals realistic. That often means shaping them into versions, an MVP first, improvements later. When effort is overlooked, teams can end up chasing over-designed solutions that look impressive on paper but drain resources and push out more impactful work.

5. Scalability

Will this solution still make sense as the product grows?

A pattern that works today should extend across contexts, align with the current design system, and stay open to what the product may need tomorrow. If scalability is overlooked, the design can look elegant in the moment but quickly turns into tomorrow’s bottleneck, creating debt that slows down future progress.

A proposal that balances at least three of these five dimensions has the substance to move forward. But substance alone isn’t enough. How you frame and communicate that proposal often decides whether it gains traction or stalls.

Beyond the dimensions: speaking the right language

You can’t talk technical details with a product owner, just like you can’t talk about long-term vision in a handoff with developers. Each role listens through its own filter, and a good proposal adapts to that reality.

Illustration of a stakeholder requesting to 'Make this button bigger' during a design review for a Mega Bottom Bar, depicting common client feedback challenges in UX proposals.
  • With a PM: “If we introduce this new flow, we can reduce support tickets and keep the release aligned with x goals.”
  • With a Tech Lead: “This flow only requires a minor x adjustment and avoids rework in the checkout logic.”
  • With a Developer in handoff: “Here’s how the new component fits the current design system, so it can be reused without adding custom styles.”
  • With a Designer peer: “The new layout increases clarity in navigation and keeps accessibility contrast ratios consistent.”

The same change framed in four different ways shows how intention and substance only work if they’re spoken in the language of the listener. That’s what turns a proposal from an isolated idea into something the team is ready to move on.

Our Cheatsheet

Here’s the way we review our proposals. A simple checklist we use every time.

User Experience (friction, accessibility, clarity, design)

  • Does it solve a real friction point for the user?
  • Does it make the interaction clearer and more reliable?

Technical Feasibility (stack, dependencies, risks)

  • Can it be built with the current stack and architecture?
  • Does it avoid blocking dependencies or introducing critical risks?

Business Impact (conversion, efficiency, timing, success metrics)

  • Is this the right moment to introduce the change?
  • Does it move or redefine the success metric we actually care about?

Cost and Effort (resources, time, trade-offs)

  • Is it expensive or does it pay off the investment?
  • Is there a simpler version that gives us almost the same benefit?

Scalability (design system, adaptability, long-term debt)

  • Will it hold up over time without creating technical or UX debt?
  • Can it adapt if the product grows or changes context?

Language Fit (audience, framing, clarity)

  • Is the proposal framed in a way that speaks to the right audience?
  • Does it highlight what matters most to them (impact, feasibility, design, etc.)? </aside>

The Lesson Behind UX Vitals

Over the years, I’ve learned that the difference doesn’t come from how clever an idea looks on paper, but from how it holds up across multiple dimensions and how it’s framed for the people who make decisions.

Kaizen’s UX Vitals was born out of that realization: to stop pouring energy into beautiful but fragile ideas, and to focus instead on successful proposals that survive, advance, and deliver real impact.

Related Articles

·

Jul 17, 2026

Generative UI: What it is, how it works, and when to use it

Generative UI lets AI build the screen each user needs, in real time. What it is, how it works, the trade-offs, and two working demos we built.

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Generative UI is a full-stack architecture that lets AI create, modify, and render user interfaces in real time, based on what each user needs at that exact moment. Instead of static, predefined screens, the interface assembles itself on the fly: a bar chart, a table, a comparison card when you're comparing things.

We've been building proofs of concept with it for the past few weeks. Most of what's written about generative UI is either too abstract or too exciting, so this is our attempt at neither: what it is, how it works, where it helps, where it doesn't, and what we learned from two demos we built.

The short version

  • Generative UI means the AI designs the screen that answers your question, not just the answer.
  • In production, most systems don't let the AI write code. It configures pre-built components. Safer, and good enough.
  • It shines in open-ended workflows like reporting and data exploration, where you can't pre-design every screen someone might need.
  • It complements standard UI. It doesn't replace it. Anyone telling you otherwise is selling something.

What is generative UI?

Generative UI is a full-stack architecture: the backend talks to the LLM, decides what the answer should look like, and picks the components, while the frontend renders them and handles how the user interacts with what’s on screen.

Compare that with how interfaces have always worked. A designer decides what goes on each screen, a developer builds it, and every user sees the same thing. Forever, or until the next redesign.

Generative UI flips that. The interface becomes dynamic and personal instead of static and universal. The AI doesn't just answer your question, it designs the screen that answers your question.

Dashboards and reporting are the most common use cases, but they're far from the only one. The same pattern works for dynamic forms, onboarding flows, and customer support, as it takes input just as easily as it presents output. It can even adjust font size, contrast, or layout for users with low vision, color blindness, or cognitive load.

The three types of generative UI

There are three levels of generative UI, from most constrained to most open (Google Cloud, 2026):

  1. Static. Everything is pre-built. The AI picks which screen to show you from a fixed library. Low risk, low flexibility.
  2. Declarative. The AI assembles a JSON tree that specifies which UI components to use, in what order, with what properties. It doesn't write code. It configures pre-designed widgets. This balances the AI's flexibility with the system's stability.
  3. Open. The AI generates completely new code from scratch and the frontend renders it. Maximum flexibility, maximum risk.

Most production systems today use the declarative approach, and that's what this post assumes from here on. The AI isn't writing HTML or CSS freestyle. It selects components, fills in pre-designed widgets, and composes them into the right screen.

How does generative UI work?

Generative UI works by turning a user request into structured data that describes an interface, then rendering that data as real components. The flow looks like this:

  1. The user asks for something, explicitly or inferred from context.
  2. An LLM analyzes the request. It invokes tools, pulls data, and makes the design decisions: what to show and how.
  3. The system generates structured data describing both the components and the information they'll display.
  4. That schema travels to the frontend through the AG-UI protocol, a standard for communication between agents and frontends. It defines events that keep the agent's state in the backend synchronized with the frontend framework.
  5. The frontend transforms the schema into actual widgets and renders them.

To the user, the result feels like magic. Behind the scenes, it's structured data flowing through a well-defined pipeline. We prefer the second description. It's the one you can build on.

Pros and cons of generative UI

Generative UI trades real personalization and faster development for added latency, inference costs, and less predictable layouts. That's the honest version. Here are the details.

What you gain

Benefit Why it matters
Real personalization Each user sees the view they need, not the view designed for the average user. When that happens, conversion follows.
Flexibility that scales A small set of components combines into thousands of screens, including views you never explicitly built.
Faster development You build the component library once. The system composes it, instead of your team coding endless specific screens.

What you pay for it

Trade-offs What to watch
Latency There's an LLM in the middle, and that adds response time.
Token costs Every generated screen has an inference cost attached.
Less muscle memory The same request won't always render the same layout. Users can't build habits around pixel positions.
Privacy Sending data through an LLM means thinking carefully about what you send and where it goes.

None of these are dealbreakers. There are known techniques to mitigate each one. 

Generative UI examples: two working demos

We built two demos. One with fictional data, one on top of a tool we use every day.

Aurora Goods: a conversational e-commerce dashboard

Aurora Goods is a fictional consumer e-commerce platform we created for the demo. The interface is simple: chat on the left, canvas on the right. You ask about the business, the LLM figures out what you need, pulls the data, and renders it visually.

Ask about 2025 sales and it shows the numbers on cards, with a short note on anything relevant. Ask it to break that down by region and it extends the same view instead of starting over, because it understands the second question builds on the first. This part took us a while to get right, and it's what makes the whole thing feel like a conversation rather than a search box.

The canvas isn't output-only either. You can click into any element and drill down: revenue by category, then inside electronics, then which products sold most.

You configure the widgets once. The system combines them and adds relevant commentary on the spot.

An internal reporting screen for our time-tracking tool

The second demo is closer to home: a generative reporting layer on top of the time-tracking tool we use every day at Kaizen. The questions in this demo are questions someone here has actually asked.

Instead of building dozens of hyper-specific reports, a small amount of code now handles virtually unlimited queries. How many hours were logged in May? Which anomalies showed up in April? How do billable and non-billable hours compare across two months? Who worked on a given project last month, and for how long? Each answer arrives as the right visualization: cards, lists, bar charts, plus a short summary that's easy to scan.

Two details won us over. The LLM suggests next steps, so exploring the data becomes a conversation. And when it's not sure, it asks instead of assuming. Ask for the hours of someone named Alex and, since we have more than one Alex on the team, it asks which one before answering.

Generative UI complements standard UI. That's the point.

Generative UI is a complement, not a replacement. Standard interfaces still win for stable, repetitive workflows where consistency matters. Nobody wants their checkout button to be creative. Generative UI wins where the workflow is complex and the questions are unpredictable.

It also changes what design systems are for. Beyond designing components and screens, teams will need to define semantic rules: how the AI should react to uncertainty, which interfaces match which intentions, and the guardrails that keep generated screens functional and safe.

That's a new kind of design work. And it's already starting.

Want to see generative UI applied to your own data? 

We build working proofs of concept in two weeks. Your data, your workflows, a real thing you can click.

Start a conversation.

·

Jul 16, 2026

AI is already reading your website. Do you know what it's finding?

We built an internal dashboard to track how AI crawlers like ChatGPT, Perplexity, Claude, and Google read our website. Here’s what it revealed about AI visibility, analytics blind spots, and the new risks facing B2B companies.

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Somewhere between a prospect Googling your company and a prospect never visiting your site at all, a new kind of visitor showed up.

It doesn't click. It doesn't scroll. It doesn't show up in Google Analytics. But it scans your website, decides what matters, and quietly influences whether your business gets mentioned the next time someone asks ChatGPT, Perplexity, or Google's AI Overviews for a recommendation.

We had no real way to know what these AI bots were finding on our own site. So, before telling anyone else what to do about it, we built something to find out for ourselves.

The blind spot in your analytics

Google Analytics tracks human sessions, not server-side crawler activity. That's the blind spot. A person searches, sees a list of links, clicks one, lands on your site; that's the journey it was designed to track.

That journey is changing. Fewer people start their research by typing a query into Google and scanning ten blue links. Most of them are asking an AI assistant directly: "who are good software partners for X," "what's the best tool for Y," and trusting the shortlist it hands back. To build that answer, the AI first sent something to read the web on its behalf: a bot with a name like GPTBot, PerplexityBot, or ClaudeBot, crawling pages much like search engines have for decades.

None of that shows up in your dashboards. Those bot visits don't count as sessions, don't trigger conversion tracking, and don't appear anywhere you're already looking. If your site is hard for those bots to read, poorly structured, or quietly blocking them without anyone realizing it, you're not losing a ranking position. You're being left out of a conversation you never knew was happening. It's a new kind of competitive risk. Not "we got outranked," but "we were never in the running, and nothing told us."

That's the gap we set out to close, starting with our own site.

Are AI bots even visiting our site? We stopped guessing.

Inside our Innovation Hub, the group that experiments with new tools and workflows before we bring them into client work, someone asked a simple question: are AI bots even visiting our site? And if they are, what are they actually able to see?

Nobody could answer that with confidence. Not because it's a hard problem to reason about, but because the tool to answer it didn't exist among the tools we already had. So instead of guessing, or buying something built for someone else's website, we built a small internal dashboard for our own.

What we built: a dashboard that tracks AI bot visits

The idea is simple, even if getting there wasn't: a small piece of code sits quietly in front of our website and notes every time a known AI bot stops by. It records which one it was, which page it looked at, whether it got a clean response or hit an error, and how deep into the site it went.

Right now we're tracking bots from OpenAI (the ones behind ChatGPT), Anthropic (Claude), Perplexity, Google, Microsoft's Bing, Meta, and Apple. That list will keep growing. New AI crawlers show up faster than anyone can keep a definitive catalog.

All of that gets pulled into a dashboard the team can check the same way we'd check any other business metric: how much of the site is actually getting crawled, where bots are hitting dead ends, whether they're respecting the instructions we leave for them, and how that changes over time.

Screenshot of an AI Visibility Dashboard showing traffic metrics and a crawl coverage table for AI bots like OpenAI, Anthropic, and Microsoft, tracking hits, unique paths, and service page visits by company.

What the dashboard caught in the first two weeks

We didn't have to wait long to see the point of building this. Two things came up in the first few weeks alone.

The file we thought was working

An llms.txt is a simple file some AI models look for to understand what a site is about. Like a lot of sites getting ready for an AI-driven web, we added one, checked it was live, and moved on, assuming that box was checked.

The dashboard said otherwise. Weeks in, not a single bot had requested it.

So we went digging, and read that crawlers rely on robots.txt to know an llms.txt file exists in the first place, and ours didn't reference it. We added the missing line. Bots still weren't picking it up.

Third attempt: we added plain, visible links to the file in the site's header and footer, the same way we'd link to any other page. That's what did it. Two weeks of zero requests, and on the exact day we shipped that change, the file got six requests from five different AI companies.

Before and after adding links to llms.txt.

The detail we only noticed because the dashboard breaks bots down by type: those six requests were all from indexer and training bots, the ones that crawl the web to build a general picture of it, not yet from retrieval bots, the ones that fetch a page in real time to answer someone's specific question right now. That's a useful distinction. It's the difference between "we're now on the map" and "we're being pulled up live," and it tells us what to check for next.

None of that would have surfaced anywhere else. Not in Analytics, not in Search Console. We would have gone on believing the file was doing its job, simply because we remembered adding it.

The high-value pages AI bots were quietly skipping

The second finding was less comforting: several of our most important pages, the ones describing what we actually do, were barely being crawled at all. Not blocked, not broken. Just quietly skipped by many bots.

We built a graphic on the dashboard specifically for this: crawl coverage per bot, broken down page by page. Now, instead of assuming coverage is even across the site, we can see exactly which high-value pages each AI bot is actually reading, and which ones it's ignoring.

The Crawl Coverage table breaks down how thoroughly each AI bot is reading the site: total hits, unique paths crawled, and whether key service pages are being reached.

We're still working on closing that gap. The first fix we tried didn't move things the way we expected, so for now the coverage graphic itself is doing the real work: telling us, page by page and bot by bot, whether the next attempt actually helps instead of just hoping it does.

Neither of these was something we could have reasoned our way into. We only found them because we were finally looking.

Before you optimize, measure

It's tempting to jump straight to fixes: restructure content, add an llms.txt file, rewrite pages to be more "AI-friendly." We did some of that too. But our own llms.txt sat unused for weeks and we had no idea, because we had nothing telling us otherwise. Without a baseline, you can do all the "right" things and still have no idea whether any of them worked.

Our approach here mirrors how we tend to approach any technology problem: understand what's actually happening before deciding what to change. It's a small dashboard, built quickly, answering one honest question. It's already paid for itself twice over, and we're still early.

We'll keep sharing what we find as the picture gets clearer. If you're curious what your own numbers might look like, that's a conversation we're happy to have.

llms.txt