Custom web application

LOGISTICS AND COMPLIANCE MANAGEMENT SOFTWARE

An all-in-one web application for managing customs clearance of air, ocean, rail, and truck imports and exports.

Conceptual image of the SmartBorder custom software interface on a laptop screen, with a cargo ship and file icons illustrating the digital management of physical logistics.

Logistics & Supply Chain

Logistics & Supply Chain

.NET

.NET

27 Team Members

27 Team Members

Partners Since 2016

Partners Since 2016

About
OUR PARTNER

SmartBorder delivers top-tier logistics and compliance software solutions, helping brokers, carriers, and importers efficiently manage their U.S. entry.

They offer cutting-edge technology for managing multimodal imports and exports, ensuring each step of the logistics process is handled with precision and ease.

About
THIS PROJECT

An isometric illustration depicting various logistics and supply chain elements, including a semi-truck, cargo plane, shipping containers, and warehouse operations.
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Standalone Legacy Systems

SmartBorder’s clients used multiple standalone systems, updated annually to meet new logistics and compliance regulations, leading to inefficient workflows.

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Manual Processes

Back-office tasks, like manually entering faxed customer information into the systems, slowed down operations and hurt efficiency.

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Slow Development Speed

Maintaining legacy systems while meeting growing demands for updates was hard. They needed a faster, cost-effective path from proof of concept to market.

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Technical Debt

Frequent changes to meet new requirements delayed bug fixes, leading to operational disruptions and reduced productivity.

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High Local Hiring Costs

It was hard and costly to find skilled developers in Buffalo, often requiring recruitment from more expensive markets like New York and Boston.

A close-up of the SmartBorder platform's UI, showcasing the detailed shipment status window. The pop-up displays a folder's status as 'Accepted,' along with key invoice and document information, giving users quick access to critical data.

Our goal was to unify SmartBorder’s international commerce legacy systems into a single, modern web platform while maintaining the old systems during the transition. We began by analyzing the hierarchies and dependencies of the legacy systems to ensure they were properly respected in the new platform’s architecture and development.

Working closely with the SmartBorder tech team, we built the front-end using the latest Angular technologies, incorporating their code and requesting regular updates to stay on track.

We identified recurring patterns, documented redundancies, and created a process to streamline future projects. We created a custom front-end code generator that reduced production time from 4 days to just 10 minutes.

Once several legacy systems were integrated into the platform, we shifted to backend development. Our UX team ensured the software was user-friendly and cohesive.

We also assisted SmartBorder in migrating from their old source control system to GIT, improving release management and version control, and providing documentation for a smooth transition.

SmartBorder continues to invest in the platform’s growth, and we remain engaged, developing front-end enhancements, redesigns, and performing back-end maintenance.


We deliveredREAL RESULTS

100%

PROCESS AUTOMATION

Operations and back-office tasks are now fully automated, eliminating manual work.

99%

FASTER DEVELOPMENT

Achieved through the implementation of a custom front-end code generator.

$3.5M

COSTS SAVINGS

By eliminating legacy system maintenance and yearly new compliance software.


Enterprise app’sKEY FEATURES

SmartBorder custom software's workflow management system, displaying automated event tracking and detailed process flows for logistics operations.

ControlACCESS

Set-up access rights based on a company, branch or department so only approved individuals or teams can access certain modules and files.

FolderSUMMARY

See a summary of all operations for specific companies. Add filters to easily find the folders in the home screen.

CreateNOTES

Add customized notes for each folder operation.

SmartBorder custom logistics software dashboard showing folder list, and a preview of user-added notes and comments.

CustomWORKFLOW

Build step-by-step processes with milestones and triggers, so your team knows where to focus and what’s coming next.

ScheduleNOTIFICATIONS

Set alerts to notify you via SMS, email, calendar, or directly from the platform’s bell icon.

Real-timeEVENTS

Real-time event tracking with comprehensive notifications, ensuring that nothing is missed within the system.

SmartBorder custom logistics software dashboard showing folder list, and a preview of user-added notes and comments.

FolderINFO

Access key information and link operations to specific workflows or company records.

FolderCOLLABORATOR

Easily track and collaborate on crucial documents like invoices and manifests, and the system will notify you when new content has been added.

ClearanceSTATUS

Manage your customs declarations for faster, more accurate clearance. Colors will show the status of each document status.

QuickSEARCH

Find operation-specific documents instantly with customizable search filters.

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The chosenTECHNOLOGY STACK

These are some of the technologies used in the development of this project.

Frontend Development

Logo of the Angular front-end framework, representing a key technology used in the custom software development for SmartBorder.

Backend Development

Logo of the Microsoft .NET framework, shown with a conveyor belt icon, signifying its use in building the backend and business logic for the custom software solution.

Databases

Logo of Microsoft SQL Server database, representing the technology stack used for the custom software development of the SmartBorder solution.

Cloud & DevOps

Logos for AWS (Amazon Web Services) and Git, representing the cloud hosting and version control used in the custom software development for SmartBorder.

What ourPARTNERS SAY

Headshot of Charles Weldon, Product Owner at Smartsense by Digi, providing a testimonial for our custom software development services.

Tommy Christensen

Chief Operating Officer at iTagTip

“Working with Kaizen is a pleasure and their high level of quality and open communication save us a lot of both time and dollars, delivering our website within our budget and time constraints.”

Soren Hjort

Director at CuroGens

“They’re not just coders that we give tasks to. They come back and give suggestions that make our product better. It’s very rare that I come across people who are this self-conscious about quality and what they need to deliver.”

Marcos Elugardo

VP of Engineering at Blueport

“They were a key part of all our development. Their team contributes a lot to our goals, and they have strategic, problem-solving ideas.”

Charles Weldon

Product Owner at SmartSense

“Their level of talent and engagement with the product are outstanding. They put a lot of effort into understanding how everything works.”

Esteban Garcia

CTO at Nebbia Technology

“Kaizen delivered value right away and they were able to quickly become part of our team. They helped us to deliver quality software, and were always willing to go the extra mile to make sure our deadlines were met. The open communication was very valuable.”

Ron Barone

Director of Technology at SmartBorder

“Their nimble team demonstrated tenacious enthusiasm to find solutions for every problem.”

Tommy Christensen

Chief Operating Officer at iTagTip

“Working with Kaizen is a pleasure and their high level of quality and communication save us a lot of both time and dollars, delivering our website within our budget and time constraints.”

Brandon Davids

Software Development Manager at Livingston

“I don’t have to waste time micromanaging, and that’s because they’re asking the right questions. We are at a stage now where the quality far exceeds anything that I’ve ever done.”

RJ Condon

Creative Director at CompTrain

“After launching the redesigned app we saw a reduction in churn of 30% along with a substantial increase in new users. They know when to push back and when to listen.”


Discover our ongoingPROJECTS WITH SMARTBORDER

Accelerated Document Processing by 40%

Modernization of a custom web app specifically designed to simplify vehicle exports from the U.S. to Canada.

Logistics & Supply Chain

Logistics & Supply Chain

Exports Management

Exports Management

7 Team Members

7 Team Members

Partners Since 2019

Partners Since 2019

CHECK THIS PROJECT

Work with “flexible, thoughtful partners that have done a great job of investigating our business to provide the best solutions.”

As stated by Dave Raymond, former VP of Program Management at Smartsense by Digi, who is now part of our partnerships team.