Logistics custom web app​

AUTOMATING THE VEHICLE EXPORT PROCESS

Transforming a legacy web application to simplify vehicle exports across the U.S.-Canada border and streamline customs compliance.

Three screens from the AutoExports mobile web app, showing the user-friendly interface for submitting documents, tracking vehicle export status, and processing payments.

Logistics & Supply Chain

Logistics & Supply Chain

Exports Management

Exports Management

7 Team Members

7 Team Members

Partners Since 2019

Partners Since 2019

About
OUR PARTNER

AutoExports simplifies and automates the vehicle export process across the U.S.-Canadian border with user-friendly, assisted self-service software.

The service is operated by Livingston e-Commerce™, powered by SmartBorder technology.

About
THIS PROJECT

A mockup of the AutoExports' old interface displayed on both desktop and mobile screens, demonstrating the lack of responsiveness design.
Kaizen Softworks logo

Lack of Automation

The legacy system couldn’t support complex Automated Export System (AES) requirements, making compliance challenging for users.

Kaizen Softworks logo

Not Mobile-Friendly

The application wasn’t optimized for mobile devices, limiting accessibility and convenience for users on the go.

Kaizen Softworks logo

Old Fashioned Design

The outdated interface created a poor user experience, leading to frustration and dissatisfaction.

Kaizen Softworks logo

High Churn Rate

Limited functionality and an outdated design caused customers to leave the platform more often than desired.

A split-screen visual for the AutoExports case study, showing our web app simplifying US-Canada customs declarations on one side, and an open road symbolizing a smooth export journey on the other.

We began with a thorough discovery process to identify key problems and understand user needs. Our UX team led research to uncover user pain points, which informed the project requirements and design.

Next, we rebranded AutoExports with a comprehensive Design System—including a new logo, color palette, typography, icons, and UI elements—enabling brand consistency and smoother cross-functional collaboration.

Using insights from the discovery phase, we developed an intuitive web application that simplifies vehicle exports for all users, whether they’re first-timers or experienced exporters, with minimal learning required. This solution allows users to securely submit AES filings and digital Power of Attorney (POA) from any device, eliminating the need for printed documents.

We also identified opportunities to enhance communication. To address this, we implemented a customer portal for real-time export tracking, with features like live chat, email and SMS notifications, and automated document generation. This provided transparency, accelerated processing times, and created a seamless experience for users.

Finally, we integrated Stripe for efficient payment processing with lower fees and a user-friendly interface.


We deliveredREAL RESULTS

15K

NEW USERS

7.9K users access through desktop versus 4.6K through mobile.

40%

PROCESSING TIME REDUCTION

The "Power of Attorney" feature was a game-changer, allowing users to sign online.

50%

PROCESS OPTIMIZATION

Exports process when from 6 steps to just three, enhancing efficiency.


Enterprise app’sKEY FEATURES

Homepage of a custom-developed mobile app for vehicle logistics, demonstrating a clean user interface and clear call-to-action.

ExportSTART

Straightforward options for starting the export process, helping users get started quickly and confidently.

User-FriendlyINTERFACE

A clean, uncluttered interface helps users focus on their tasks with clarity, without overwhelming them with unnecessary information.

A mobile app interface showing a multi-step real-time export status tracker, a key feature of our custom logistics software solutions.

Step-by-stepPROCESS

A sequential breakdown offers an export journey overview, setting expectations and minimizing uncertainty.

ClearCALL-TO-ACTIONS

Buttons stand out in bold colors, making them easy to find and encouraging quick user action.

Screenshot of a secure document upload feature in a custom-built mobile application for an auto export business.

GuidedDOCUMENT LIST

Users receive a clear checklist of required documents, enabling them to submit everything needed for export efficiently.

Visibility ofTASK STATUS

Showing current progress helps users understand their position, feel in control of the system, and build trust in the brand.

An example of an intuitive data entry form with a progress bar in a custom mobile app, designed for a seamless user experience.

SimpleINPUT

Cleanly organized input fields and dropdowns make it easy to enter vehicle export details.

ProcessPROGRESS BAR

Clear step labeling facilitates users to know where they are in the process, reducing uncertainty and building confidence.

A secure payment screen integrated into a custom mobile application, showcasing a simplified and safe checkout process for users.

FamiliarPAYMENT EXPERIENCE

The visual representation of a credit card creates a familiar interface, fostering trust and comfort in the payment process.

ConfirmationMESSAGE

A brief message confirms that export details were submitted successfully, providing peace of mind before payment.

Kaizen Softworks logo


The chosenTECHNOLOGY STACK

These are some of the technologies used in the development of this project.

Frontend Development

Icon of the Angular framework logo in front of a laptop, representing our expertise in front-end development for creating dynamic and responsive user interfaces.

Backend Development

Icon of the Microsoft .NET logo over an automated assembly line, symbolizing our use of the .NET framework for robust back-end development and business logic automation.

Databases

Icon of the Microsoft SQL Server logo over a server rack, representing our expertise in designing and managing secure and scalable databases for complex applications.

What ourPARTNERS SAY

Headshot of Charles Weldon, Product Owner at Smartsense by Digi, providing a testimonial for our custom software development services.

Tommy Christensen

Chief Operating Officer at iTagTip

“Working with Kaizen is a pleasure and their high level of quality and open communication save us a lot of both time and dollars, delivering our website within our budget and time constraints.”

Soren Hjort

Director at CuroGens

“They’re not just coders that we give tasks to. They come back and give suggestions that make our product better. It’s very rare that I come across people who are this self-conscious about quality and what they need to deliver.”

Marcos Elugardo

VP of Engineering at Blueport

“They were a key part of all our development. Their team contributes a lot to our goals, and they have strategic, problem-solving ideas.”

Charles Weldon

Product Owner at SmartSense

“Their level of talent and engagement with the product are outstanding. They put a lot of effort into understanding how everything works.”

Esteban Garcia

CTO at Nebbia Technology

“Kaizen delivered value right away and they were able to quickly become part of our team. They helped us to deliver quality software, and were always willing to go the extra mile to make sure our deadlines were met. The open communication was very valuable.”

Ron Barone

Director of Technology at SmartBorder

“Their nimble team demonstrated tenacious enthusiasm to find solutions for every problem.”

Tommy Christensen

Chief Operating Officer at iTagTip

“Working with Kaizen is a pleasure and their high level of quality and communication save us a lot of both time and dollars, delivering our website within our budget and time constraints.”

Brandon Davids

Software Development Manager at Livingston

“I don’t have to waste time micromanaging, and that’s because they’re asking the right questions. We are at a stage now where the quality far exceeds anything that I’ve ever done.”

RJ Condon

Creative Director at CompTrain

“After launching the redesigned app we saw a reduction in churn of 30% along with a substantial increase in new users. They know when to push back and when to listen.”

50% Reduction in Processing Time

Enterprise-grade data classification tool that automates the processing of bulk e-commerce shipments for U.S. Customs submission.

Logistics & Supply Chain

Logistics & Supply Chain

Customs Clearance

Customs Clearance

.NET

.NET

Partners Since 2016

Partners Since 2016

CHECK THIS PROJECT

100% Automated Processes

From outdated standalone systems to a comprehensive web application, simplifying all import and export operations management.

Logistics & Supply Chain

Logistics & Supply Chain

.NET

.NET

27 Team Members

27 Team Members

Partners Since 2016

Partners Since 2016

CHECK THIS PROJECT

Check our other projects withLIVINGSTON & SMARTBORDER

Smartborder white logo.

99% Faster Software Development

From outdated standalone systems to a comprehensive web application, simplifying all import and export operations management.

Logistics & Supply Chain

Logistics & Supply Chain

.NET

.NET

27 Team Members

27 Team Members

Partners Since 2016

Partners Since 2016

CHECK THIS PROJECT

An illustration showcasing a custom web app for logistics, with a cargo ship symbolizing the effective management of import/export and global supply chains.

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