Global leader in designing highly scalable IoT solutions for food and pharmacy safety

Success Cases

Challenge

The client’s initial goal was to become a market leader in its niche by enhancing customer satisfaction results through the improvement of its overall operational processes efficiency.

Kaizen started collaborating on product development with the Customer Success Department, but soon continue to help across multiple projects within the Engineering Department, offering customized software development solutions according to the clients’ needs.

Kaizen’s technical expertise in mobile app technology combined with our commitment to the customer's business needs opened the doors to take on more and more responsibility within their growth strategy.

About this project

Global leader in designing highly scalable IoT solutions for food and pharmacy safety, facility monitoring, and supply chain visibility.
Serves 2,000 organizations in 75 countries including Walmart, CVS Health, SpaceX, Apple, the Coca-Cola Company, McDonald’s and U.S. Department of State.

Headquarters: Boston, MA.
Founded: 2005
Industry: Information Technology & Services, Internet of Things
Projects: Sensor Scan, Monitoring Task and Health Screening
Teams: 2 teams

Client Projects

Sensor Scan

This custom mobile app allows field technicians to scan sensors, designating and associating hardware devices to facility locations in real time.

Monitoring Task

This custom mobile app is designed for enterprise temperature monitoring, food safety, and quality management.

Health Screening

This digital health screening app is an employee-oriented solution that leverages a digital checklist, enterprise reporting tools, and the ability to sync data with touchless infrared thermometers.

50%

time reduced on technicians visits

False positives diminished

Increased

sales, productivity and reputation

Milestones

June 2019
Discovery phase started.
KAIZEN started a product development project with the proof of concept of a “Sensor Scan” mobile application aimed at increasing operational efficiency and customer satisfaction results.
July 2019
Sensor Scan” first prototype was released.
- +2 developers
A team of two developers programmed the first prototype incorporating scanner and back-end data transmission. A job order for a supermarket chain served as a testing ground, which allowed us to identify improvements and refine the product’s quality.
September 2019
KAIZEN is invited to work on the client’s Core Platform.
- +3 developers
After our team visited the client’s headquarters in Boston, we began collaborating on the client’s Core Platform project.
March 2020
A fully updated software for the “Monitoring Task” app in the making.
- +3 developers
Team Mobile was created to develop a custom mobile app from scratch for temperature monitoring, food safety, and quality assurance, replacing the existing legacy system with the latest technologies.
April-June 2020
A “digital health screening” app goes from inception to launch in one month.
Amidst the outbreak of the coronavirus, the project development priorities changed to focus on providing solutions based on market demands. The client trusted us with this urgency because of our quality and fast delivery.
August 2020
Sensor Scan app is released to production.
Thanks to the positive feedback of the prototype designed by our UX team, the application went into production being entirely developed by KAIZEN. The implementation of this app reduced by 50% the time on technicians visits.
September 2020
Taking on new challenges.
The role of Scrum Master was given to a KAIZEN’s team member giving him the responsibility of coordinating the project teams across both companies.
October 2021
KAIZEN’s commercial team visits the client's headquarters.
This was the first commercial visit after the pandemic, focusing on establishing a strategy to give priority to all mobile developments first.

Testimonial

Kaizen is great with project management. Their level of talent and engagement with the product are outstanding; they execute well and put a lot of effort into understanding how everything works. Listen to their team’s recommendations and follow the practices they have in place because they know what they’re doing.

Charles WeldonSenior Product Owner

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