Global leader in designing highly scalable IoT solutions for food and pharmacy safety
Success Cases
Challenge
The client’s initial goal was to become a market leader in its niche by enhancing customer satisfaction results through the improvement of its overall operational processes efficiency.
Kaizen started collaborating on product development with the Customer Success Department, but soon continue to help across multiple projects within the Engineering Department, offering customized software development solutions according to the clients’ needs.
Kaizen’s technical expertise in mobile app technology combined with our commitment to the customer's business needs opened the doors to take on more and more responsibility within their growth strategy.
About this project
Global leader in designing highly scalable IoT solutions for food and pharmacy safety, facility monitoring, and supply chain visibility.
Serves 2,000 organizations in 75 countries including Walmart, CVS Health, SpaceX, Apple, the Coca-Cola Company, McDonald’s and U.S. Department of State.
- Headquarters: Boston, MA.
- Founded: 2005
- Industry: Information Technology & Services, Internet of Things
- Projects: Sensor Scan, Monitoring Task and Health Screening
- Teams: 2 teams
Client Projects
Sensor Scan
Installing and maintaining sensors has never been simpler
Sensor Scan
About this project
Sensor Scan is a mobile app designed to simplify the work of field technicians by allowing them to scan sensors and link hardware devices to facility locations in real-time. It reduces errors and eliminates the need for manual data entry, making work more efficient.
Challenge
SmartSense encountered a challenge when installing sensors became a manual and time-consuming process. This resulted in slower installations per day and raised maintenance costs, which damaged their brand as a global leader. To enhance customer satisfaction and improve their operational efficiency, they needed to find a solution to streamline their sensor installation process.
Solution
Our team developed a custom mobile app to help SmartSense streamline their time-consuming and manual sensor installation process. The app enables field technicians to scan sensors and link hardware devices to facility locations in real-time and provide maintenance alerts. This has improved the efficiency and accuracy of facility management, enabling technicians to work faster and with greater precision. As a result, productivity has increased and customer satisfaction has improved.
Milestones
June 2019
Discovery phase started
Our team identified the problems and needs of SmartSense users, as well as the company's goals of improving operational efficiency and customer satisfaction. Based on this information, we designed a mobile app called "Sensor Scan" that allows users to scan sensors and connect them to a location in real-time.
July 2019
Initial Prototype Ready
Our team built an initial prototype with a scanner and back-end data transmission. We tested the prototype with a job order from a supermarket chain and used the feedback to improve and refine the product's quality.
August 2019
Minimum Viable Product (MVP) Ready
Following the success of the first prototype, our UI/UX design team gathered feedback from field operators to enhance the app's customer experience and developed the MVP.
August 2020
Sensor Scan is Released to Market
Our team successfully developed and released the app, which generated a 50% reduction in the time required for technicians' visits. This increased productivity and customer satisfaction based on positive feedback.
March 2021
Taking on New Challenges
A KAIZEN team member was assigned the role of Scrum Master to ensure effective collaboration between both companies.
October 2022
Business Trip to SmartSense Headquarters
Our commercial team visited our client's headquarters to discuss business goals, explore new ways of collaboration, and identify opportunities for improvement.
March 2023
Team re-organization
Our team underwent a re-organization to work more closely with SmartSense's development team across various projects, such as Monitoring Task, Health Screening and SmartSense core platform. This way, our team seamlessly integrated with the SmartSense team, improving communication and collaboration.
Health Screening
Safeguard the well-being of employees with one comprehensive monitoring solution
Health Screening
About this project
The Health Screening app is designed for employees and accessible on both web and mobile platforms. With its digital checklist and advanced reporting tools, the app efficiently assesses an employee's health status. Plus, it integrates with touchless infrared thermometers to synchronize data, making the screening process even streamlined and accurate.
Challenge
With the outbreak of the coronavirus, SmartSense had to change its development priorities to provide solutions that meet the market's demand. The company needed a solution to prioritize the health and safety of their employees during the pandemic.
Solution
SmartSense tasked our team with creating a digital health screening solution that would cater to the needs of their employees. In response, we developed the software from the ground up and achieved a successful launch in just one month.
We developed a solution that includes a pre-built questionnaire to identify at-risk individuals. It also uses an IR thermometer or fingertip pulse oximeter to instantly detect hidden COVID-19 symptoms. With our reporting tools and email notifications, managers can make data-driven decisions about their team's wellness. Additionally, the solution provides enterprise reporting on the number of employees screened and those denied entry, so executive leaders and HR departments have real-time access to employees health data based on workplace safety scans.
With our solution, managers can monitor the overall safety of employees at a given location, enabling them to take swift action if needed. We're proud to have developed a comprehensive, user-friendly solution that helps keep employees safe and businesses running smoothly.
Monitoring Task
Enhancing food safety visibility and mitigating risk through real-time monitoring
Monitoring Task
About this project
Monitoring Task is a custom mobile app that integrates wireless sensors, food probes and remote monitoring software to provide actionable insights that enhance food safety compliance, quality control and helps overcome operational challenges.
Challenge
With a series of legacy systems inherited from various business units, our partner needed to find a way to seamlessly integrate them all into a unified and updated software solution that could cover all of their business activities. With a lack of technical expertise in mobile app development, our partner´s team was stretched thin, making this challenge even more daunting.
Solution
Our innovative solution combines wireless sensors with advanced remote monitoring software, providing valuable insights to enhance safety, productivity, and regulatory compliance. We created a mobile app from scratch, specifically designed to capture equipment temperatures, record product temperatures, and complete quality checklists, offering real-time monitoring and reporting of critical information to ensure compliance with food safety regulations and quality standards.
By leveraging this technology, businesses can access actionable data to make informed decisions, identify areas for improvement, and optimize their operations. Our team's expertise and dedication to delivering a high-quality product enabled our partner's software engineering team to successfully achieve their goals, providing a comprehensive solution that streamlined their business activities and improved overall efficiency.
Milestones
September 2019
Product Discovery Started
Our team traveled to Boston to collaborate with our client on a product discovery initiative. Our team's on-site presence and willingness to work collaboratively with our client were critical to the success of this project, enabling us to align on expectations and plan the work ahead.
March 2020
Project Kick-Off
Our dedicated team of 5 skilled software engineers started developing the custom Mobile App with React, with the goal of providing a more intuitive and user-friendly experience.
October 2020
Minimum Viable Product (MVP) was Released
Our team worked hard to meet the client's specifications for the app's features and functionalities. We gathered feedback from the client's customers and integrated their suggestions into subsequent iterations, resulting in a collaborative approach that delivered an intuitive and user-friendly product offering exceptional value to the client's business operations.
October 2021
Continuous improvement of the App
We collected users' inputs to improve the app's features and functionalities. Thanks to this joint effort , the app is more intuitive, user-friendly, and efficient, providing exceptional value to our partners' business operations.
October 2022
Our Commercial Team Visits SmartSense Headquarters
Our commercial team visited our partner's headquarters to explore new opportunities for collaboration, identify areas of growth and potential synergies that could create greater value for both companies. These helped strengthen our partnership and layed the groundwork for future collaborations.
50%
time reduced on technicians visits
False positives diminished
Increased
sales, productivity and reputation
Milestones
June 2019
Discovery phase started.
KAIZEN started a product development project with the proof of concept of a “Sensor Scan” mobile application aimed at increasing operational efficiency and customer satisfaction results.
July 2019
Sensor Scan” first prototype was released.
A team of two developers programmed the first prototype incorporating scanner and back-end data transmission. A job order for a supermarket chain served as a testing ground, which allowed us to identify improvements and refine the product’s quality.
September 2019
KAIZEN is invited to work on the client’s Core Platform.
After our team visited the client’s headquarters in Boston, we began collaborating on the client’s Core Platform project.
March 2020
A fully updated software for the “Monitoring Task” app in the making.
Team Mobile was created to develop a custom mobile app from scratch for temperature monitoring, food safety, and quality assurance, replacing the existing legacy system with the latest technologies.
April-June 2020
A “digital health screening” app goes from inception to launch in one month.
Amidst the outbreak of the coronavirus, the project development priorities changed to focus on providing solutions based on market demands. The client trusted us with this urgency because of our quality and fast delivery.
August 2020
Sensor Scan app is released to production.
Thanks to the positive feedback of the prototype designed by our UX team, the application went into production being entirely developed by KAIZEN. The implementation of this app reduced by 50% the time on technicians visits.
September 2020
Taking on new challenges.
The role of Scrum Master was given to a KAIZEN’s team member giving him the responsibility of coordinating the project teams across both companies.
October 2021
KAIZEN’s commercial team visits the client's headquarters.
This was the first commercial visit after the pandemic, focusing on establishing a strategy to give priority to all mobile developments first.
Kaizen is great with project management. Their level of talent and engagement with the product are outstanding; they execute well and put a lot of effort into understanding how everything works. Listen to their team’s recommendations and follow the practices they have in place because they know what they’re doing.
Charles WeldonSenior Product Owner
More Cases
