A mobile app used to monitor product safety and compliance in pharma, logistics, and food retail. We rebuilt it from the ground up and saw results within weeks.
Faster task completion
Process optimization
Automated quality checks
Overview
SmartSense (a Digi International division) provides IoT monitoring for high-stakes industries like pharma, logistics, and food retail.
We’ve worked with them since 2019, supporting product development, modernization, and key transitions like M&As.
Partnership started, and still strong today.
Kaizen engineers and designers currently working
Active IoT projects
CONTEXT
SmartSense helps companies monitor environmental conditions like temperature and humidity across the supply chain.
As the company grew through acquisitions, it inherited multiple legacy remote monitoring apps. Each one had its own workflows, features, and way of handling similar monitoring and compliance needs.
Teams complete food safety and quality checklists.
Teams monitor temperature-controlled storage for medications.
Teams track environmental conditions across facilities.
Challenges
project Goal
The goal was to modernize the existing app while merging key features from other legacy IoT products SmartSense had acquired.
That meant improving the technology, redesigning the UX/UI, and making daily monitoring work easier for field teams.
Our Approach
We started by understanding the existing app, the legacy tools around it, and the features that needed to be merged into one experience. The work focused on what users actually needed, what duplicated functionality existed, and which workflows had to be rebuilt or improved.
The app had to work for teams using it in supermarkets, pharmacies, warehouses, and logistics environments. We simplified daily task execution with clearer priorities, yes/no actions, reminders, deadlines, and structured checklists that made routine work easier to complete.
We integrated sensor data into the workflow so teams no longer had to rely as heavily on manual temperature entry. Automated readings reduced transcription errors and helped teams complete compliance tasks with more reliable data.
Instead of waiting on a long rebuild, we defined a core version of the modernized app and moved it into production quickly. The first release included the foundation for sensor integration, automated checklists, task prioritization, and a cleaner mobile experience.
After launch, we kept improving the app based on how teams used it in real supermarket and pharmaceutical environments. Feedback helped shape collaboration features, issue tracking, and workflow improvements that reflected actual operational needs.
Impact
Simpler workflows and better navigation helped teams complete daily routines faster.
Manual and fragmented steps were replaced with more consistent workflows.
Structured checklists, task status, reminders, and sensor data made quality work easier to track.
Testimonial
Senior Product Manager at SmartSense by Digi
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