Enterprise-grade custom web app
This tool automates the processing and validation of large e-commerce imports under Section 321 for quick and easy submission to U.S. Customs.
Livingston International is a Canadian customs broker and a leader in global trade management, customs compliance, and freight solutions. Through their merger and acquisition of SmartBorder, they have combined expertise to provide enhanced logistics and compliance services.
With the growth of duty-free imports under Section 321, Livingston e-commerce teams faced an influx of data that needed quick and accurate processing.
Handling bulk import data manually slowed operations, often introducing errors and inefficiencies.
Customer data arrived in various formats, often incomplete or incorrect, creating challenges in processing shipments accurately.
We built an enterprise-grade data analytics tool that automates the processing of large volumes of e-commerce imports data, enabling accurate submissions to U.S. Customs.
Import agents can easily start new classification projects via FTP, email, or by uploading raw files using a default Excel template. The system then organizes, validates, and formats bulk shipment data, categorizing it by risk level and confidence.
The tool also automatically generates reports, flags missing data, and assigns priority levels to help agents resolve issues efficiently. Customers stay informed through automated email and SMS notifications, receiving real-time shipment status updates.
We continue to support ongoing improvements, enhancing the tool’s user experience (UX) and features based on user feedback.
These are some of the technologies used in the development of this project.
Frontend Development
Backend Development
Databases
Cloud & DevOps
Soren Hjort
“They’re not just coders that we give tasks to. They come back and give suggestions that make our product better. It’s very rare that I come across people who are this self-conscious about quality and what they need to deliver.”
Marcos Elugardo
“They were a key part of all our development. Their team contributes a lot to our goals, and they have strategic, problem-solving ideas.”
Charles Weldon
“Their level of talent and engagement with the product are outstanding. They put a lot of effort into understanding how everything works.”
Esteban Garcia
“Kaizen delivered value right away and they were able to quickly become part of our team. They helped us to deliver quality software, and were always willing to go the extra mile to make sure our deadlines were met. The open communication was very valuable.”
Ron Barone
“Their nimble team demonstrated tenacious enthusiasm to find solutions for every problem.”
Tommy Christensen
“Working with Kaizen is a pleasure and their high level of quality and communication save us a lot of both time and dollars, delivering our website within our budget and time constraints.”
Brandon Davids
“I don’t have to waste time micromanaging, and that’s because they’re asking the right questions. We are at a stage now where the quality far exceeds anything that I’ve ever done.”
RJ Condon
“After launching the redesigned app we saw a reduction in churn of 30% along with a substantial increase in new users. They know when to push back and when to listen.”
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